Global Hola

We are seeking an organized and empathetic Virtual Assistant to join a dynamic team within the healthcare sector, providing remote support to a leading home care business. The focus is on delivering exceptional customer service to clients and carers through efficient communication and data management. The ideal candidate has a background in customer service, excellent communication skills, and a passion for the healthcare industry.

Work Schedule:

• Full-time: 31 hours per week 
• Weekdays: 5:00 PM – 11:00 PM British Standard Time
• Weekends: 7:00 AM – 11:00 PM British Standard Time
• Off days are rotated between Monday, Tuesday, Wednesday, Thursday

Responsibilities:

• Handle incoming calls and effectively address client inquiries and requests
• Document and update client profiles using a custom CRM system
• Coordinate with care managers for client needs and follow-up actions
• Manage and resolve client issues through an integrated ticketing system
• Maintain accurate records of interactions and ensure data integrity

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare, or a related field preferred
• Experience with cloud-based telephony systems like BT Cloud Work
• Proficient in Notion and CRM systems such as Caspio
• Minimum of 2 years experience in customer service, preferably in the healthcare industry
• Strong English communication and interpersonal skills
• Demonstrated problem-solving and organizational abilities
• Familiarity with GDPR compliance is a plus

Computer/laptop:

• Processor: Intel Core i5 or higherRAM: 8GB or higher 
• Storage: 256GB SSD or higher Operating 
• System: Windows 10 or macOS 
• Display: 15-inch or larger screen size with a resolution of 1920x1080 or higher 
• Battery Life: Minimum of 8 hours

Internet:

• 50 Mbps download and 25 Mbps upload

Accessories:

• Webcam
• Noise-canceling headset with mic