Global Hola

We are seeking a proactive, tech-savvy Virtual Assistant to support the operations of a growing dental practice. The ideal candidate will have strong experience in organizing business processes, extracting and analyzing operational data, and assisting in the creation of clear SOPs (Standard Operating Procedures). While experience with AI automation tools like Make.com and ChatGPT is a plus, the core of this role is about supporting the business with reporting, systematization, and dependable execution.

This is a remote position, ideal for someone detail-oriented, resourceful, and self-managing, who can take initiative and help reduce the load on a busy executive team.

Work Schedule:

• Part time preferred (full time considered)
• Overlap with Eastern Standard Time (EST) hours required

Responsibilities:

• Extract and organize reports from dental practice management systems
• Organize reports into google sheets and help with weekly report extractions.
• Analyze attendance, performance, and HR-related data (e.g. lateness/absence reports)
• Create SOPs and process documentation for recurring operations
• Assist with internal operations like updating employee handbooks, deploying forms, and sending follow-ups
• Format data into readable formats (e.g. Google Sheets with charts or pivot tables)
• Provide general virtual assistance, including:
  • Support basic tech-related tasks like setting up cloud storage or shared folders
  • (Optional but ideal) Assist in building or maintaining simple Make.com or ChatGPT-based automations
  • Other data related tasks as needed and assigned by management.
  • Maintaining strict confidentiality especially related to US Healthcare laws.

Qualifications:

• Bachelor’s degree or equivalent experience in Business, IT, Engineering, or related field
• Strong working knowledge of Google Sheets and general data handling
• Excellent organizational, analytical, and communication skills
• Proactive mindset with the ability to anticipate needs and improve existing processes
• Experience creating SOPs, reports, and documentation for operations
• (Preferred) Familiarity with AI tools (e.g. Make.com, Zapier, ChatGPT)
• (Preferred) Background working with US-based teams or healthcare practices

Computer/laptop:

Processor: Intel Core i5 or higherRAM: 8GB or higher 

Storage: 256GB SSD or higher Operating 

System: Windows 10 or macOS 

Display: 15-inch or larger screen size with a resolution of 1920x1080 or higher 

Battery Life: Minimum of 8 hours

Internet:

50 Mbps download and 25 Mbps upload

Accessories:

Webcam

Noise-canceling headset with mic