Global Hola

We are seeking an Assistant Operations Manager to support the operational functions of a growing boutique outsourcing company. This role involves coordinating cross-functional activities across recruitment, HR, and client-facing teams, ensuring operational efficiency, and supporting performance management initiatives. The ideal candidate is an organized, proactive professional with strong communication skills and a background in people and process management. This role reports directly to the CEO and works closely with the Operations Manager.

Work schedule

• Overlapping schedule between Philippines and US Timezone
• 40 hours a week

Responsibilities

• Lead day-to-day operations across teams, ensuring performance, accountability, and service excellence.
• Oversee client onboarding and implementation processes, ensuring smooth transitions, clear expectations, and structured handoffs.
• Manage new hire onboarding, including training alignment, documentation readiness, and integration into operational workflows.
• Design, document, and continuously improve operational processes using Lean, Six Sigma, and project management best practices.
• Build scalable systems that support growth, efficiency, and quality control across departments.
• Proactively identify operational gaps, risks, and bottlenecks, and implement corrective actions without waiting for direction.
• Develop strong, trust-based relationships with direct reports while maintaining performance standards and due process compliance.
• Ensure adherence to structured performance management, including documentation, feedback cycles, and disciplinary protocols when necessary.
• Create and maintain executive-level reporting dashboards, providing clear operational insights and data-driven recommendations.
• Drive cross-functional collaboration and act as a bridge between leadership and operational teams.
• Demonstrate flexibility and responsiveness to evolving business needs, recognizing that this role requires ownership beyond traditional working hours when necessary.
• Implement simple workflow automations using tools such as Zapier or Make (formerly Integromat) to improve efficiency and reduce manual tasks.
• Roll up sleeves when required, stepping into tactical execution to support teams during high-demand periods.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field
• At least 3 years of experience in operations, project coordination, or HR/recruitment support roles
• Strong understanding of performance management frameworks and operational reporting
• Proven ability to coordinate with multiple stakeholders in a remote and multicultural environment
• Excellent written and verbal English communication skills
• Proficiency in Microsoft 365, Google Workspace, and project management tools (e.g., Notion, Trello, Asana)
• Experience in the outsourcing, HR, or recruitment industry is highly preferred

Other requirements

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher 

Storage: 256GB SSD or higher Operating 

System: Windows 10 or macOS 

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher 

Battery Life: Minimum of 8 hours

Internet

10 Mbps download and 5 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area