Global Hola

We are seeking an Assistant Operations Manager to support the operational functions of a growing boutique outsourcing company. This role involves coordinating cross-functional activities across recruitment, HR, and client-facing teams, ensuring operational efficiency, and supporting performance management initiatives. The ideal candidate is an organized, proactive professional with strong communication skills and a background in people and process management. This role reports directly to the CEO and works closely with the Operations Manager.

Work schedule

• Overlapping schedule between Philippines and US Timezone
• 40 hours a week

Responsibilities

Support the CEO in overseeing day-to-day operations and strategic initiatives

• Collaborate with the Operations Manager on process oversight, reporting, and internal coordination
• Coordinate with HR, recruitment, and client hiring managers to ensure seamless onboarding and alignment
• Prepare and maintain operational reports, metrics, and dashboards to track team and business performance
• Support and implement performance management processes, including feedback loops and improvement plans
• Serve as a people manager, assisting with team supervision, workload distribution, and engagement initiatives
• Identify opportunities for process improvements and propose system enhancements across departments
• Document and update SOPs to ensure alignment and consistency in service delivery
• Handle ad hoc operational tasks and special projects as needed

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field
• At least 3 years of experience in operations, project coordination, or HR/recruitment support roles
• Strong understanding of performance management frameworks and operational reporting
• Proven ability to coordinate with multiple stakeholders in a remote and multicultural environment
• Excellent written and verbal English communication skills
• Proficiency in Microsoft 365, Google Workspace, and project management tools (e.g., Notion, Trello, Asana)
• Experience in the outsourcing, HR, or recruitment industry is highly preferred

Other requirements

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher 

Storage: 256GB SSD or higher Operating 

System: Windows 10 or macOS 

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher 

Battery Life: Minimum of 8 hours

Internet

10 Mbps download and 5 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area