The role of the Content & Social Developer is responsible for developing strategic social media marketing campaigns for their clients. As the owner of the overall execution, production, and task management of your assigned clients, you are a copywriter and strategist —and able to adapt quickly to an ever-changing environment.

This team contributes to the success of our client and their clients by developing strategic content for their Content & Social clients. This team reports to the Senior Content Strategist role within the Customer Success business unit. 

Work schedule

• Full-time, 40 hours per week
• Schedule aligned with U.S. Central Time business hours

Responsibilities

Execution and Production: 

• Set up, manage, and quality check your list of clients in your content & social queue 
• Complete content & social package deliverables as needed for clients outside of the queue
• Deliver completed client work on-time

Copyright:

• Edit and write unique content per client — ensuring quality, clarity, and consistency 
• Follow quality control guidelines 
• Utilize valuable, applicable SEO best practices to create, optimize, and edit content as necessary 

Content Strategy:

• Meet with the Social Strategists on a monthly basis to drive awareness of plans to focus on in the content & social queue so that the client work is aligned with their strategies
• Complete reactive and supplemental work as needed on a client-by-client basis

Task Management:

• Update internal spreadsheets, documents, and CSX queue where applicable to keep track of client deadlines
• Maintain intermediate knowledge of assigned vertical industry & content & social marketing best practices

Internal Support: 

• Respond to internal inquiries (SLA: 24 hours)
• Prepare for and participate in strategy calls with Social Strategists

Success Metrics / Expected Output

This role will be measured on the following success metrics: 

• Retention
• Cancellations
• # of Clients Managed
• Revenue Supported
• Quality Scores
• Client Satisfaction

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field
• 2+ years of experience in content creation, copywriting, or social media management
• Solid understanding of social media platforms (Facebook, Instagram, LinkedIn, TikTok, etc.) and content trends
• Proven ability to create and edit high-quality, engaging content with attention to SEO best practices
• Strong command of grammar, tone, and style tailored to specific brand voices
• Experience using project management tools (e.g., Trello, Asana) and content scheduling platforms (e.g., Buffer, Hootsuite)
• Familiarity with vertical-specific content marketing strategies and client-facing communication
• Ability to manage multiple projects, meet deadlines, and collaborate cross-functionally in a fast-paced environment
• Comfortable responding to internal stakeholders and supporting client success initiatives
• Strong organizational skills with high attention to detail and task accuracy

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher 

Storage: 256GB SSD or higher Operating 

System: Windows 10 or macOS 

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher 

Battery Life: Minimum of 8 hours

Internet

10 Mbps download and 5 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area