Global Hola

We are hiring a proactive and experienced Customer Service Virtual Assistant to support a fast-growing e-commerce business operating across WooCommerce, eBay, and Amazon. The primary focus of this role is to manage customer inquiries via email and ensure a smooth post-purchase experience. Secondary responsibilities include light marketing support, such as executing email campaigns and staying engaged with customers on social media. 

Work schedule

• At least 30-hr/week
• Available to support client in US Time zone

Responsibilities

• Respond promptly and professionally to customer inquiries across WooCommerce, eBay, and Amazon
• Handle inbound customer service phone calls with professionalism and empathy, and based on company standards
• Monitor customer service inboxes and maintain a high standard of customer communication
• Address order issues, returns, and general inquiries with clarity and empathy
• Monitor and engage with social media comments and messages as needed
• Support email marketing campaigns by helping generate content ideas and executing campaign workflows
• Track and flag product reviews or inquiries for team awareness
• Handle Amazon FBA administrative tasks such as takedown notices and ASIN management (bonus)
• Collaborate with the internal team and designer to support brand communication
• Assist in organizing and tracking customer data and feedback

Qualifications

• At least 2 years of customer service experience in e-commerce (WooCommerce, eBay, Amazon)
• Excellent written English with a professional and approachable tone
• Familiarity with social media platforms and community interaction
• Strong organizational skills and attention to detail
• Experience with email marketing tools (e.g., Klaviyo, Mailchimp) is a plus
• Preferred qualifications: Prior experience managing Amazon FBA admin tasks
• Reliable, responsive, and comfortable working independently
• Able to work 30–40 hours per week with flexibility based on workload and performance
• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher 

Storage: 256GB SSD or higher Operating 

System: Windows 10 or macOS 

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher 

Battery Life: Minimum of 8 hours

Internet

10 Mbps download and 5 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area