Global Hola

This role supports a private pay counseling practice specializing in services for couples, teens, and high-achieving individuals struggling with personal challenges such as anxiety and depression. The ideal candidate will handle client intake, lead follow-up, and administrative support while also contributing to basic social media management. This position requires strong communication skills, responsiveness, and the ability to represent a premium service with professionalism and care. Candidates with experience in healthcare or counseling environments and familiarity with HIPAA compliance are highly preferred.

Work schedule  

• Part-time, 20 hours per week  
• Monday to Friday, daytime hours aligned with Eastern Time Zone (ET)  

Responsibilities:  

• Manage inbound client leads and inquiries, including prompt follow-up via phone calls, voicemails, and emails to nurture prospective clients  
• Organize and categorize client leads, maintaining an up-to-date and accurate intake database  
• Coordinate general administrative tasks including scheduling assistance and correspondence management  
• Support social media presence by managing existing Facebook and YouTube accounts, and contributing to content creation and posting to increase local outreach  
• Assist with basic data assessment of lead trends and follow-up effectiveness to support business development  
• Maintain confidentiality and adhere strictly to HIPAA and data privacy requirements  
• Collaborate with therapists and management to support practice growth and operational efficiency  
• Update and organize digital files, notes, and client information with attention to detail and privacy standards  

Qualifications:  

• Bachelor’s degree in Business Administration, Communications, Healthcare Administration, Psychology, or related field preferred  
• Minimum 2 years experience in virtual assistance, preferably supporting healthcare or counseling practices  
• Familiarity with HIPAA regulations and previous work in healthcare settings strongly preferred  
• Proficient with Microsoft 365, QuickBooks, CRM tools, and social media platforms (especially Facebook and YouTube)  
• Excellent English communication skills, both verbal and written  
• Strong organizational, multitasking, and problem-solving abilities  
• Demonstrated ability to provide empathetic and professional client interactions by phone and email  
• Self-motivated and detail-oriented with a strong commitment to confidentiality and compliance  

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher 

Storage: 256GB SSD or higher Operating 

System: Windows 10 or macOS 

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher 

Battery Life: Minimum of 8 hours

Internet

10 Mbps download and 5 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area